Support
Email support@crewpot.app with what happened and (if you can) a screenshot. Please don't send passwords or bank details. We aim to reply within a few working days.
Quick answers
- I didn't get my sign-in link. Check spam, then request another. Links work once and expire after 15 minutes. Use the same email each time.
- How do I join a trip? Open the link someone shared. No account needed to join. Joining is always free.
- How do I delete my account? In the app: Profile, then Account, then Delete account (or see how to delete your account). Details of what's removed are in the privacy policy.
- Someone has the wrong bank details for me. Open Profile in the trip and update yours, and tell your group. Changed details are flagged for 72 hours so people double-check.
- A trip link got shared too widely. The organiser can replace the link from the trip's share options; the old one stops working.
- Cancel a subscription or request a refund. Do this with Apple (Settings, your name, Subscriptions; or reportaproblem.apple.com) or Google Play (Payments & subscriptions). We can't see or issue store refunds.
- Restore a purchase. Sign in with the same account you bought with. If it still isn't showing, email us.
- Scan receipt got it wrong. It's a draft: fix the amount, currency or date before saving.
Privacy and data requests
For access, correction, export or deletion requests, email support@crewpot.app. See the privacy policy and terms.